Helix Business Solutions

Services

Idea To Implementation

Smart, flexible IT Solutions

With Helix a company can get objective business-driven solutions and comprehensive implementation services. This ensures that projects adhere to the business goals and requirements established in the design phase while ensuring greater accountability. Customers work with a collaborative team that learns their business, keeps them directly engaged throughout the project, and provides expert guidance on how to maximize their IT investment while improving their business.

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RightNow® CX EXPRESS

Helix, in partnership with RightNow®, is introducing new CX delivery options targeted at RightNow® CX deployments of up to 25 agents. Implementation of RightNow®'s award winning software has never been this easy for organizations meeting the program's criteria.

Featuring a streamlined deployment methodology and pre-configuration, RightNow® CX EXPRESS will offer even greater speed to value for those customers looking for built-in best practice and are comfortable taking an active role in deploying their solutions. Reducing the time to market provides attractive price points to companies anxious to offer their customers multi-channel service options. This program will also appeal to larger organizations which choose to rapidly pilot their solutions before expanding their overall deployments.

Compare RightNow® CX EXPRESS against other SAAS CRM solutions options and you'll see that our clear choices and immediate pricing (no custom scoping required) can get you up and running affordably, fast, and easy!

Give us a call or contact RightNow® today for more information!

Helix…The Customer Easy™ Team!

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Expert Web Design & CSS

User-centered brand & design methodology.

Design is at the center of a good customer experience. Our team of dedicated web designers and CSS programmers utilize a proven methodology for tying your brand promise to your end-user experience on your web site. The process is based on creative intuition and objective, metric analysis. With on-brand web designs that are simple to use and help your business succeed, your customers will have a better experience with your web site and your brand.

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RightNow® Customization & Configuration

Good, Fast, and Affordable. Who says you can't have all three!

Helix offers Senior Application Engineers, experienced Consultants, and seasoned Solutions Advisors ready to tackle your customization and configuration needs. Our experience is hard-earned from numerous engagements, large and small, across all areas of the RightNow® product line. In fact, we potentially share something in common. We started as RightNow® Customers ourselves and fully appreciate the mutual commitment required to achieve success. That's why we focus on understanding your business needs while crafting solutions that best leverage RightNow®'s impressive product capabilities.

Give us a call and we can discuss how Helix can help your organization.

Good, Fast, and Affordable. Who says you can't have all three!

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Custom Integration Services

Turn those Legacy Systems into Legacy Assets

Want to turn those Legacy Systems into Legacy Assets? Contact Helix today regarding the best strategy for sharing information across systems. Whether it is a one-time import or conversion, a single-directional upload, or full synchronization, we have the experience to design and build your next custom integration. As proven RightNow partners, we fully leverage their tools and methods when integrating with RightNow®'s platform. Further, we understand RightNow®'s field-level database design.

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Classic to Branded Customer Portal

Get the most out your RightNow investment

Helix offers custom services that enhance your RightNow upgrade to Customer Portal. Whether you are happy with current RightNow® Classic Design but wish to take advantage of the new Customer Portal features or its time to refresh your design, Helix has you covered.

Contact us today for a custom quote.

Helix...We're the Customer Easy™ Team.

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Custom Solutions & Add-ons

Boasting impressive technical capabilities

Helix has assembled an outstanding team of IT professionals collectively averaging over 15 years hands-on business and IT experience. Boasting impressive capabilities in all aspects of custom software development, we can design, build, and deploy large custom systems as well as quickly develop application add-ons to your solutions, packaged or proprietary. Our ability to evaluate your requirements and craft them into a solid, practical design stands out as one of our strengths. With wide-ranging technical skills sets, Helix can then build your custom solution in your desired environment and database.

For our technically oriented visitors, Helix specializes in .Net, C+, PHP, AJAX, Silverlight, JavaScript, Java, jQuery, YUI, HTML, CSS, XML, XSLT, and SOA & Web Services.

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